Jio is putting AI agent on your phone, says it will be free concierge for all users
Reliance Jio is bringing AI to some of its most-used services. The company has announced a new AI Call Agent that can transcribe, summarise and even complete tasks during calls, alongside a smarter MyJio app that works as a personalised AI assistant for everyday needs.
Reliance Jio is making a major push into artificial intelligence. At Reliance Industries' 49th Annual General Meeting (Post-IPO), the telecom giant unveiled a range of AI-powered services designed to bring AI directly into the products and services that millions of Indians use every day. Among the key announcements were the Jio Call Agent, an AI assistant built into the Jio network, and a revamped MyJio app that is being transformed into a personalised AI-powered digital assistant.
According to Jio, the idea behind the new AI-powered features is to move AI beyond standalone apps and make it a part of the services that millions of Indians already use every day.
Jio Call Agent
One of the biggest announcements this year was the Jio Call Agent, an AI assistant that works directly through the Jio network. Unlike most AI services that require a separate app or platform, the Call Agent can be activated during a phone call simply by saying, "Hey Jio".
According to the company, the AI assistant joins the conversation only with the user's consent and can remain on the call for as long as needed. The assistant is designed to support multiple Indian languages and offer a range of capabilities.
For instance, it can transcribe conversations in real time and identify up to 10 different speakers during a conference call. The system can capture conversations in participants' preferred languages and generate transcripts automatically.
The AI can also create summaries of calls, along with action points, reminders and follow-up tasks. These summaries can then be shared with participants after the call ends.
In addition to note-taking, the Call Agent is designed to perform tasks on behalf of users. During a call, users can ask it to book a cab, order food, reserve a restaurant table or schedule a meeting without switching between apps.
The company said the service is expected to launch for Jio's more than 500 million users later this year.
MyJio gets an AI-powered assistant
In addition to the Call Agent, Jio also announced a major transformation of the MyJio app. Traditionally, users have relied on the app to recharge mobile plans, check account balances and manage services. Now Jio says it wants to turn it into what it calls a personalised AI advisor and relationship manager.
With this new AI powered experience, users will no longer need to navigate through menus and settings. Instead, they will be able to describe what they want, and the AI assistant will handle the process.
For example, if a customer is moving to a new city, the AI can help manage relevant service requirements. If a user is travelling abroad, the system can recommend suitable international roaming packs and provide usage alerts. Those switching to a new eSIM-enabled smartphone can use the AI assistant to complete self-KYC procedures and activate services more quickly.
The company also stressed that privacy remains central to both AI services. According to Jio, the AI assistant will only perform actions after receiving user consent. Every action will be logged, and any transaction involving payments will require explicit confirmation from the user.
Reliance Jio is making a major push into artificial intelligence. At Reliance Industries' 49th Annual General Meeting (Post-IPO), the telecom giant unveiled a range of AI-powered services designed to bring AI directly into the products and services that millions of Indians use every day. Among the key announcements were the Jio Call Agent, an AI assistant built into the Jio network, and a revamped MyJio app that is being transformed into a personalised AI-powered digital assistant.
According to Jio, the idea behind the new AI-powered features is to move AI beyond standalone apps and make it a part of the services that millions of Indians already use every day.
Jio Call Agent
One of the biggest announcements this year was the Jio Call Agent, an AI assistant that works directly through the Jio network. Unlike most AI services that require a separate app or platform, the Call Agent can be activated during a phone call simply by saying, "Hey Jio".
According to the company, the AI assistant joins the conversation only with the user's consent and can remain on the call for as long as needed. The assistant is designed to support multiple Indian languages and offer a range of capabilities.
For instance, it can transcribe conversations in real time and identify up to 10 different speakers during a conference call. The system can capture conversations in participants' preferred languages and generate transcripts automatically.
The AI can also create summaries of calls, along with action points, reminders and follow-up tasks. These summaries can then be shared with participants after the call ends.
In addition to note-taking, the Call Agent is designed to perform tasks on behalf of users. During a call, users can ask it to book a cab, order food, reserve a restaurant table or schedule a meeting without switching between apps.
The company said the service is expected to launch for Jio's more than 500 million users later this year.
MyJio gets an AI-powered assistant
In addition to the Call Agent, Jio also announced a major transformation of the MyJio app. Traditionally, users have relied on the app to recharge mobile plans, check account balances and manage services. Now Jio says it wants to turn it into what it calls a personalised AI advisor and relationship manager.
With this new AI powered experience, users will no longer need to navigate through menus and settings. Instead, they will be able to describe what they want, and the AI assistant will handle the process.
For example, if a customer is moving to a new city, the AI can help manage relevant service requirements. If a user is travelling abroad, the system can recommend suitable international roaming packs and provide usage alerts. Those switching to a new eSIM-enabled smartphone can use the AI assistant to complete self-KYC procedures and activate services more quickly.
The company also stressed that privacy remains central to both AI services. According to Jio, the AI assistant will only perform actions after receiving user consent. Every action will be logged, and any transaction involving payments will require explicit confirmation from the user.
