Delhi airport's deaf and mute IndiGo employee wins hearts with seamless assistance
An Instagram video shows IndiGo employee Afjal guiding Aman Singh through self check-in at a baggage counter. The clip drew praise online for highlighting smooth assistance and inclusive hiring.
An IndiGo employee's warm smile and seamless assistance at the baggage check-in counter have touched thousands online after a passenger revealed he never once struggled to communicate despite the staff member being deaf and mute.
The video, shared on Instagram by Aman Singh, featured Afjal, an IndiGo staff member stationed at the baggage check-in counter. Despite being unable to hear or speak, Afjal seamlessly assisted Singh with the self check-in process, demonstrating that effective communication goes far beyond words.
According to the text in the video, Singh did not face any difficulty navigating the process, even though the employee behind the counter could not communicate verbally.
Wearing a badge that read, "I cannot hear or speak but I will be happy to assist," Afjal was seen smiling warmly as he guided passengers through the baggage check-in process.
Reflecting on the interaction, Singh wrote, "Aaj motivation kisi millionaire se nahi mili (Today, my inspiration didn't come from a millionaire).
He continued, "Ek aise insaan se mili jinhone mujhe dikhaya ki communication sirf words se nahi hoti (It came from someone who showed me that communication isn't limited to words)."
Praising Afjal's professionalism, Singh added, "Unhone mujhse usse bhi better coordinate kiya jitna kai log bol aur sun sakte hue bhi nahi kar paate (He coordinated with me better than many people who can both speak and hear)”.
He concluded the post by writing,"He truly made my day."
Watch the video here:
The video ends on a touching note, with Singh shaking Afjal's hand after receiving his boarding pass and thanking him for his service, a gesture that many viewers said perfectly captured the mutual respect between the two.
The clip has since resonated with thousands online. While many thanked Singh for highlighting employees whose efforts often go unnoticed, others shared similar experiences with IndiGo staff across the country.
"Had experienced similar vibes in Kozhikode recently. IndiGo doing a great job," one user commented.
Several users applauded the airline for creating employment opportunities for people with disabilities, saying inclusion should be celebrated not as an exception but as the norm.
Others noted that Afjal's confidence, warmth and dedication were a reminder that empathy, patience and a willingness to help are often the most powerful forms of communication. For many, the video wasn't just about an airport interaction, it was a celebration of dignity, inclusion and the many ways people connect without saying a word.
An IndiGo employee's warm smile and seamless assistance at the baggage check-in counter have touched thousands online after a passenger revealed he never once struggled to communicate despite the staff member being deaf and mute.
The video, shared on Instagram by Aman Singh, featured Afjal, an IndiGo staff member stationed at the baggage check-in counter. Despite being unable to hear or speak, Afjal seamlessly assisted Singh with the self check-in process, demonstrating that effective communication goes far beyond words.
According to the text in the video, Singh did not face any difficulty navigating the process, even though the employee behind the counter could not communicate verbally.
Wearing a badge that read, "I cannot hear or speak but I will be happy to assist," Afjal was seen smiling warmly as he guided passengers through the baggage check-in process.
Reflecting on the interaction, Singh wrote, "Aaj motivation kisi millionaire se nahi mili (Today, my inspiration didn't come from a millionaire).
He continued, "Ek aise insaan se mili jinhone mujhe dikhaya ki communication sirf words se nahi hoti (It came from someone who showed me that communication isn't limited to words)."
Praising Afjal's professionalism, Singh added, "Unhone mujhse usse bhi better coordinate kiya jitna kai log bol aur sun sakte hue bhi nahi kar paate (He coordinated with me better than many people who can both speak and hear)”.
He concluded the post by writing,"He truly made my day."
Watch the video here:
The video ends on a touching note, with Singh shaking Afjal's hand after receiving his boarding pass and thanking him for his service, a gesture that many viewers said perfectly captured the mutual respect between the two.
The clip has since resonated with thousands online. While many thanked Singh for highlighting employees whose efforts often go unnoticed, others shared similar experiences with IndiGo staff across the country.
"Had experienced similar vibes in Kozhikode recently. IndiGo doing a great job," one user commented.
Several users applauded the airline for creating employment opportunities for people with disabilities, saying inclusion should be celebrated not as an exception but as the norm.
Others noted that Afjal's confidence, warmth and dedication were a reminder that empathy, patience and a willingness to help are often the most powerful forms of communication. For many, the video wasn't just about an airport interaction, it was a celebration of dignity, inclusion and the many ways people connect without saying a word.
