Delhi woman books Rapido bike, driver shows up in car with a bizarre explanation
A Delhi-based woman booked a Rapido bike, but was left shocked after a different driver showed up in a car and repeatedly asked her to get in. Rapido responded to her post, promising action.
A Delhi-based woman was left frightened after a Rapido bike rider arrived in a car and repeatedly asked her to get inside, despite the vehicle and driver not matching the details shown on her booking.
Moni Shandilya, an associate consultant, shared her experience in a LinkedIn post, writing the incident took place around 11:07 pm at Sector 16 Noida Metro station, where she had booked a Rapido bike to get home.
Moni wrote that the ride was supposed to be on a Hero Splendor and the rider's name was clearly displayed on the app. She said she could not remember the complete bike registration number but recalled its last four digits as 8513.
Shandilya said she was already speaking to the rider on the phone because he had accidently gone towards Gate No. 3 instead of Gate No. 4. She then asked him to take a U-turn and meet her at the correct gate.
A few minutes later, however, a car, bearing a completely different registration number arrived in front of her.
The vehicle immediately raised a red flag for Moni, as she had booked a bike rather than a cab. She said the person inside the car was the same man she had been speaking to on the phone, but he did not match the photograph of the rider displayed on her Rapido booking.
The rider told her that his bike had broken down and that he had therefore arrived in a car instead, and asked her to get into the vehicle.
Shandilya said she refused, but the man continued insisting that she get inside. Feeling unsafe, she said she began shouting at him.
The man eventually told her that he would leave and cancel the ride. Moni wrote he drove slightly ahead of the metro station and stopped there, while she ultimately cancelled the ride herself.
She said she initially wished she had taken a screenshot of the booking or photographed the car and the person involved. However, she explained that she had been so frightened in the moment that her mind had gone blank and her only priority had been reaching home safely.
Moni wrote, "And I’m not saying this is only about women. If a man had been in the same situation, I don’t think it would have been safe for him either."
She then urged Rapido to investigate the booking, verify what had happened and take the incident seriously to prevent another passenger from experiencing a similar situation.
Take a look at the post here:
Rapido responded to Moni's post and said it had acknowledged the seriousness of her complaint following a conversation with her.
The company said the rider's behaviour was unacceptable and did not meet its service standards, writing, "Immediate action has been taken against the reported captain’s account, and necessary measures have been initiated to help prevent similar incidents in the future."
The company added that it was strengthening its monitoring through real-time customer feedback, ride experience reviews and vehicle-related checks, with the stated aim of improving service quality and passenger safety.
The post also prompted other users to share their worrying experiences in the comments section. A person claimed that they had faced a similar situation only minutes earlier, saying they had booked an auto, but the person arrived in a car and told them that he had both an auto and a cab and asked them to board the car.
Other users praised Moni Shandilya for refusing to enter the unfamiliar vehicle and said her decision had been the safest course of action. Some people also expressed relief that she had reached home safely, while others described her response to the situation as brave and sensible.
A Delhi-based woman was left frightened after a Rapido bike rider arrived in a car and repeatedly asked her to get inside, despite the vehicle and driver not matching the details shown on her booking.
Moni Shandilya, an associate consultant, shared her experience in a LinkedIn post, writing the incident took place around 11:07 pm at Sector 16 Noida Metro station, where she had booked a Rapido bike to get home.
Moni wrote that the ride was supposed to be on a Hero Splendor and the rider's name was clearly displayed on the app. She said she could not remember the complete bike registration number but recalled its last four digits as 8513.
Shandilya said she was already speaking to the rider on the phone because he had accidently gone towards Gate No. 3 instead of Gate No. 4. She then asked him to take a U-turn and meet her at the correct gate.
A few minutes later, however, a car, bearing a completely different registration number arrived in front of her.
The vehicle immediately raised a red flag for Moni, as she had booked a bike rather than a cab. She said the person inside the car was the same man she had been speaking to on the phone, but he did not match the photograph of the rider displayed on her Rapido booking.
The rider told her that his bike had broken down and that he had therefore arrived in a car instead, and asked her to get into the vehicle.
Shandilya said she refused, but the man continued insisting that she get inside. Feeling unsafe, she said she began shouting at him.
The man eventually told her that he would leave and cancel the ride. Moni wrote he drove slightly ahead of the metro station and stopped there, while she ultimately cancelled the ride herself.
She said she initially wished she had taken a screenshot of the booking or photographed the car and the person involved. However, she explained that she had been so frightened in the moment that her mind had gone blank and her only priority had been reaching home safely.
Moni wrote, "And I’m not saying this is only about women. If a man had been in the same situation, I don’t think it would have been safe for him either."
She then urged Rapido to investigate the booking, verify what had happened and take the incident seriously to prevent another passenger from experiencing a similar situation.
Take a look at the post here:
Rapido responded to Moni's post and said it had acknowledged the seriousness of her complaint following a conversation with her.
The company said the rider's behaviour was unacceptable and did not meet its service standards, writing, "Immediate action has been taken against the reported captain’s account, and necessary measures have been initiated to help prevent similar incidents in the future."
The company added that it was strengthening its monitoring through real-time customer feedback, ride experience reviews and vehicle-related checks, with the stated aim of improving service quality and passenger safety.
The post also prompted other users to share their worrying experiences in the comments section. A person claimed that they had faced a similar situation only minutes earlier, saying they had booked an auto, but the person arrived in a car and told them that he had both an auto and a cab and asked them to board the car.
Other users praised Moni Shandilya for refusing to enter the unfamiliar vehicle and said her decision had been the safest course of action. Some people also expressed relief that she had reached home safely, while others described her response to the situation as brave and sensible.
A Delhi-based woman was left frightened after a Rapido bike rider arrived in a car and repeatedly asked her to get inside, despite the vehicle and driver not matching the details shown on her booking.
Moni Shandilya, an associate consultant, shared her experience in a LinkedIn post, writing the incident took place around 11:07 pm at Sector 16 Noida Metro station, where she had booked a Rapido bike to get home.
Moni wrote that the ride was supposed to be on a Hero Splendor and the rider's name was clearly displayed on the app. She said she could not remember the complete bike registration number but recalled its last four digits as 8513.
Shandilya said she was already speaking to the rider on the phone because he had accidently gone towards Gate No. 3 instead of Gate No. 4. She then asked him to take a U-turn and meet her at the correct gate.
A few minutes later, however, a car, bearing a completely different registration number arrived in front of her.
The vehicle immediately raised a red flag for Moni, as she had booked a bike rather than a cab. She said the person inside the car was the same man she had been speaking to on the phone, but he did not match the photograph of the rider displayed on her Rapido booking.
The rider told her that his bike had broken down and that he had therefore arrived in a car instead, and asked her to get into the vehicle.
Shandilya said she refused, but the man continued insisting that she get inside. Feeling unsafe, she said she began shouting at him.
The man eventually told her that he would leave and cancel the ride. Moni wrote he drove slightly ahead of the metro station and stopped there, while she ultimately cancelled the ride herself.
She said she initially wished she had taken a screenshot of the booking or photographed the car and the person involved. However, she explained that she had been so frightened in the moment that her mind had gone blank and her only priority had been reaching home safely.
Moni wrote, "And I’m not saying this is only about women. If a man had been in the same situation, I don’t think it would have been safe for him either."
She then urged Rapido to investigate the booking, verify what had happened and take the incident seriously to prevent another passenger from experiencing a similar situation.
Take a look at the post here:
Rapido responded to Moni's post and said it had acknowledged the seriousness of her complaint following a conversation with her.
The company said the rider's behaviour was unacceptable and did not meet its service standards, writing, "Immediate action has been taken against the reported captain’s account, and necessary measures have been initiated to help prevent similar incidents in the future."
The company added that it was strengthening its monitoring through real-time customer feedback, ride experience reviews and vehicle-related checks, with the stated aim of improving service quality and passenger safety.
The post also prompted other users to share their worrying experiences in the comments section. A person claimed that they had faced a similar situation only minutes earlier, saying they had booked an auto, but the person arrived in a car and told them that he had both an auto and a cab and asked them to board the car.
Other users praised Moni Shandilya for refusing to enter the unfamiliar vehicle and said her decision had been the safest course of action. Some people also expressed relief that she had reached home safely, while others described her response to the situation as brave and sensible.
