Passengers queue up as enquiry officer naps at counter. Railways reacts
A video on X showed a Patna Junction enquiry officer asleep at the counter while passengers waited for information.
A video showing a railway enquiry officer asleep on duty at Patna Junction in Bihar has gone viral on social media, prompting a response from Indian Railways.
The clip, which was shared on X, shows a staff member seated at the railway enquiry counter with his eyes closed while passengers stand nearby waiting for assistance. The enquiry desk, which is meant to provide travellers with information regarding train schedules, delays, and platform details, can be seen unattended despite the presence of waiting commuters.
Sharing the video online, a user urged authorities to take action against the employee. “Keep sharing the video until this employee is suspended by @RailwaySeva. At Patna Junction, the clerk at the inquiry counter, in a white shirt, is lounging on a chair with the mic in front, passengers are standing,” the post read.
Watch the video here:
The footage quickly gained traction, with many social media users expressing frustration over what they described as negligence by a public servant. Several commenters pointed out that passengers often rely on enquiry counters for urgent travel-related information, especially during delays, cancellations, or platform changes.
As the video continued to circulate online, Railway Seva, the official grievance redressal handle of Indian Railways, responded to the complaint. In a reply to the viral post, the handle stated that the matter had been brought to the attention of the concerned authorities for necessary action.
While it remains unclear whether any disciplinary action has been taken so far, the incident has once again reignited discussions around accountability and service standards at railway stations. Many users argued that frontline staff play a crucial role in ensuring a smooth travel experience and should remain attentive during working hours.
Internet reactions ranged from outrage to sarcasm. While some demanded strict action against the employee, others joked that the railway worker seemed to be enjoying a more peaceful journey than the passengers themselves.
Several users also called for systemic improvements to ensure better customer service at busy railway stations across the country.
A video showing a railway enquiry officer asleep on duty at Patna Junction in Bihar has gone viral on social media, prompting a response from Indian Railways.
The clip, which was shared on X, shows a staff member seated at the railway enquiry counter with his eyes closed while passengers stand nearby waiting for assistance. The enquiry desk, which is meant to provide travellers with information regarding train schedules, delays, and platform details, can be seen unattended despite the presence of waiting commuters.
Sharing the video online, a user urged authorities to take action against the employee. “Keep sharing the video until this employee is suspended by @RailwaySeva. At Patna Junction, the clerk at the inquiry counter, in a white shirt, is lounging on a chair with the mic in front, passengers are standing,” the post read.
Watch the video here:
The footage quickly gained traction, with many social media users expressing frustration over what they described as negligence by a public servant. Several commenters pointed out that passengers often rely on enquiry counters for urgent travel-related information, especially during delays, cancellations, or platform changes.
As the video continued to circulate online, Railway Seva, the official grievance redressal handle of Indian Railways, responded to the complaint. In a reply to the viral post, the handle stated that the matter had been brought to the attention of the concerned authorities for necessary action.
While it remains unclear whether any disciplinary action has been taken so far, the incident has once again reignited discussions around accountability and service standards at railway stations. Many users argued that frontline staff play a crucial role in ensuring a smooth travel experience and should remain attentive during working hours.
Internet reactions ranged from outrage to sarcasm. While some demanded strict action against the employee, others joked that the railway worker seemed to be enjoying a more peaceful journey than the passengers themselves.
Several users also called for systemic improvements to ensure better customer service at busy railway stations across the country.
