Bengaluru woman shares how wrong order led to MBA lesson from Blinkit rider
A Bengaluru woman said a Blinkit rider completed her order after she sent it to the wrong address. His explanation about ratings and appraisals triggered a wider discussion on incentives and practical learning.
A Blinkit delivery partner impressed a woman in Bengaluru with his work ethic after she accidentally placed an order to the wrong address.
“I sent my Blinkit order to the wrong address. The delivery partner taught me something my MBA didn't,” Mansi Sharma said in a post on LinkedIn.
In the post, Mansi recalled that she had completed her Blinkit order and closed the app when she received a call from the delivery partner saying that no one was opening the gate.
Assuming he had arrived at her home, Mansi walked outside but found no one there. When she checked the app, she realised that the order had been sent to her husband's friend's saved address, around 3 kilometres away.
She apologised to the delivery partner and asked if he could instead deliver the package to her actual address. He agreed, travelled the extra distance and completed the delivery.
Feeling bad about the inconvenience caused, Mansi offered him an additional Rs 100. However, the delivery partner politely declined.
Instead, he explained that his delivery rating had been 4.2 the previous month, but going the extra mile for customers had helped improve it to 4.8.
"Last month my rating was 4.2. If I go the extra mile, it becomes 4.8. That's my appraisal," he told Mansi.
Mansi, thus, concluded that despite having an MBA, she felt the delivery partner understood performance metrics better than many managers.
Read the post here:
In the comments section of the post, a discussion on workplace incentives and the value of practical learning ensued.
"The interesting part is that incentives shape behaviour far more than titles do. For him, going the extra mile wasn't about customer service. It was a direct investment in the metric that determined his future. The best operators understand this instinctively," a user said.
On those similar lines, a LinkedIn user said, "The delivery person taught us more than a book or a degree ever could. Maybe he does not even hold an MBA degree but knows more than someone having the degree would."
"Some people teach us more than a degree ever could," a comment read.
Do you agree?
A Blinkit delivery partner impressed a woman in Bengaluru with his work ethic after she accidentally placed an order to the wrong address.
“I sent my Blinkit order to the wrong address. The delivery partner taught me something my MBA didn't,” Mansi Sharma said in a post on LinkedIn.
In the post, Mansi recalled that she had completed her Blinkit order and closed the app when she received a call from the delivery partner saying that no one was opening the gate.
Assuming he had arrived at her home, Mansi walked outside but found no one there. When she checked the app, she realised that the order had been sent to her husband's friend's saved address, around 3 kilometres away.
She apologised to the delivery partner and asked if he could instead deliver the package to her actual address. He agreed, travelled the extra distance and completed the delivery.
Feeling bad about the inconvenience caused, Mansi offered him an additional Rs 100. However, the delivery partner politely declined.
Instead, he explained that his delivery rating had been 4.2 the previous month, but going the extra mile for customers had helped improve it to 4.8.
"Last month my rating was 4.2. If I go the extra mile, it becomes 4.8. That's my appraisal," he told Mansi.
Mansi, thus, concluded that despite having an MBA, she felt the delivery partner understood performance metrics better than many managers.
Read the post here:
In the comments section of the post, a discussion on workplace incentives and the value of practical learning ensued.
"The interesting part is that incentives shape behaviour far more than titles do. For him, going the extra mile wasn't about customer service. It was a direct investment in the metric that determined his future. The best operators understand this instinctively," a user said.
On those similar lines, a LinkedIn user said, "The delivery person taught us more than a book or a degree ever could. Maybe he does not even hold an MBA degree but knows more than someone having the degree would."
"Some people teach us more than a degree ever could," a comment read.
Do you agree?
A Blinkit delivery partner impressed a woman in Bengaluru with his work ethic after she accidentally placed an order to the wrong address.
“I sent my Blinkit order to the wrong address. The delivery partner taught me something my MBA didn't,” Mansi Sharma said in a post on LinkedIn.
In the post, Mansi recalled that she had completed her Blinkit order and closed the app when she received a call from the delivery partner saying that no one was opening the gate.
Assuming he had arrived at her home, Mansi walked outside but found no one there. When she checked the app, she realised that the order had been sent to her husband's friend's saved address, around 3 kilometres away.
She apologised to the delivery partner and asked if he could instead deliver the package to her actual address. He agreed, travelled the extra distance and completed the delivery.
Feeling bad about the inconvenience caused, Mansi offered him an additional Rs 100. However, the delivery partner politely declined.
Instead, he explained that his delivery rating had been 4.2 the previous month, but going the extra mile for customers had helped improve it to 4.8.
"Last month my rating was 4.2. If I go the extra mile, it becomes 4.8. That's my appraisal," he told Mansi.
Mansi, thus, concluded that despite having an MBA, she felt the delivery partner understood performance metrics better than many managers.
Read the post here:
In the comments section of the post, a discussion on workplace incentives and the value of practical learning ensued.
"The interesting part is that incentives shape behaviour far more than titles do. For him, going the extra mile wasn't about customer service. It was a direct investment in the metric that determined his future. The best operators understand this instinctively," a user said.
On those similar lines, a LinkedIn user said, "The delivery person taught us more than a book or a degree ever could. Maybe he does not even hold an MBA degree but knows more than someone having the degree would."
"Some people teach us more than a degree ever could," a comment read.
Do you agree?
