Urban Company employee denied customer's washroom. What happened next shocked many
An Urban Company woman employee alleged that a colleague was denied a customer's washroom in Delhi and later received a one-star rating.
An Urban Company service professional has claimed that a female colleague was denied access to a customer's washroom despite working at the house for three hours. Instead, the customer apparently asked her to use the security guard's toilet.
The video, which has gone viral on social media, claimed that the incident took place at a home in Delhi.
According to a caption shared with the clip on X, the Urban Company employee asked to use the customer's washroom after completing three hours of work. The customer refused, asked her to use the security guard's washroom instead and later gave her a one-star rating.
The caption further claimed that the poor rating resulted in the worker being blocked from receiving work through the platform for five days.
"In Delhi, a female Urban Company partner requested to use a customer's washroom. The customer refused, told her to use the security guard's washroom and gave her a 1-star rating. Consequently, the worker has faced a 5-day block from work. This unfair penalty deserves immediate review," the post read.
See the video:
In the viral video, another Urban Company employee expressed anger and disappointment over the incident, saying she had never faced such treatment despite working in hundreds of homes over the past six years.
"If someone comes to your house to work, at least let them use your washroom," she said.
The service professional said she had worked in large homes and with influential clients but had never been denied access to a washroom.
She also questioned why the customer had mentioned the washroom request in the review, saying, "Because of just one bad review from you, that girl will have a one-star rating. She may not get work for the next five days."
Expressing concern for her colleague, she added, "I feel really bad for that girl because she won't have any income for those five days. Imagine the pressure she must be under."
The worker also urged customers to be more empathetic towards gig workers, claiming that many people do not understand how dependent service professionals are on every booking and rating.
She further said that, according to Urban Company's policy, customers are expected to allow service professionals to use the washroom when required.
The video has since sparked widespread discussion online, with many social media users calling for greater dignity, empathy and fair treatment for gig workers who enter homes to provide essential services.
An Urban Company service professional has claimed that a female colleague was denied access to a customer's washroom despite working at the house for three hours. Instead, the customer apparently asked her to use the security guard's toilet.
The video, which has gone viral on social media, claimed that the incident took place at a home in Delhi.
According to a caption shared with the clip on X, the Urban Company employee asked to use the customer's washroom after completing three hours of work. The customer refused, asked her to use the security guard's washroom instead and later gave her a one-star rating.
The caption further claimed that the poor rating resulted in the worker being blocked from receiving work through the platform for five days.
"In Delhi, a female Urban Company partner requested to use a customer's washroom. The customer refused, told her to use the security guard's washroom and gave her a 1-star rating. Consequently, the worker has faced a 5-day block from work. This unfair penalty deserves immediate review," the post read.
See the video:
In the viral video, another Urban Company employee expressed anger and disappointment over the incident, saying she had never faced such treatment despite working in hundreds of homes over the past six years.
"If someone comes to your house to work, at least let them use your washroom," she said.
The service professional said she had worked in large homes and with influential clients but had never been denied access to a washroom.
She also questioned why the customer had mentioned the washroom request in the review, saying, "Because of just one bad review from you, that girl will have a one-star rating. She may not get work for the next five days."
Expressing concern for her colleague, she added, "I feel really bad for that girl because she won't have any income for those five days. Imagine the pressure she must be under."
The worker also urged customers to be more empathetic towards gig workers, claiming that many people do not understand how dependent service professionals are on every booking and rating.
She further said that, according to Urban Company's policy, customers are expected to allow service professionals to use the washroom when required.
The video has since sparked widespread discussion online, with many social media users calling for greater dignity, empathy and fair treatment for gig workers who enter homes to provide essential services.
